Personal Data Protection Policy

yes9 Privacy Policy

Protecting your personal data and privacy is one of yes9's core responsibilities. This policy explains clearly what data we collect and how we use it.

Last updated: 29 October 2026

Table of Contents

  1. Introduction
  2. Data We Collect
  3. Purpose of Data Use
  4. Data Sharing
  5. Cookies and Tracking
  6. Security Measures
  7. Data Retention Period
  8. Your Rights
  9. Minors
  10. Policy Changes
  11. Contact Us
  12. FAQ
Section 1

Introduction and Scope of This Policy

yes9 is an online betting platform designed for players in Myanmar. By visiting our website yes9.mom, opening an account, playing, or using our services, you are considered to have accepted the terms of this Privacy Policy ("Policy").

This policy provides full details on the types of personal data we collect, how we use it, who we share it with, and the rights you have regarding your personal data. We have written this policy with transparency so that you can better understand your data and use our platform with confidence.

This policy applies to the yes9.mom website and all related services. To update your data collection consent or for any enquiries, contact us at [email protected].
Section 2

Types of Data We Collect

We collect data that you provide directly and data that is generated naturally as we operate our services. This data is necessary to deliver our services and resolve any issues.

2.1 Data You Provide Directly

  • Full name (as entered during registration)
  • Email address
  • Phone number (for KBZPay / Wave Money / AYA Pay verification)
  • Date of birth (to verify that you are 21+)
  • Payment method and related information
  • Player communications and customer service records

2.2 Data Collected Automatically

  • IP address and device information
  • Browser type and language settings
  • Website activity logs (pages visited, games played)
  • Deposit and withdrawal frequency and amount records
  • Cookies and session token data

2.3 Data We Do Not Collect

We do not collect the following data under any circumstances — full national ID number, ethnicity, religious beliefs, health information, or any similarly sensitive data.

Section 3

Purposes of Data Use

Collected data is used only for authorised purposes. The main purposes of data use are —

  • Account Management: To handle account registration, login, password resets and account setting changes
  • Payment Processing: To securely process deposits and withdrawals via KBZPay, Wave Money, and AYA Pay
  • Age Verification: To prevent players under 21 from accessing the platform
  • Customer Support: To provide assistance via 24-hour Live Chat and email
  • Security and Fraud Prevention: To detect and prevent suspicious activity, financial fraud, and platform abuse
  • Responsible Gaming: To manage betting limits and self-exclusion
  • Service Improvement: To improve the player experience
  • Legal and Compliance Obligations: To comply with applicable laws and regulations
We do not sell your personal data to advertising companies, data brokers, or third-party marketing companies — ever.
Section 4

Data Sharing and Third Parties

We may share your personal data only in the following limited circumstances —

4.1 Service Providers

Data may be shared with KBZPay, Wave Money, and AYA Pay for payment processing. They receive this information solely to carry out financial verification and may not share it for any other purpose.

4.2 Technology Service Providers

We work with technology partners who are essential to operating our services (e.g. server security, software platforms). These partners handle shared data only according to our instructions.

4.3 Legal Authorities

If we receive a request from a court or relevant authority in accordance with applicable law, we may provide data as required by law. This is one of our legal obligations.

4.4 What We Never Do

Things we will never do —

  • Sell your data to advertising companies
  • Share data without prior consent
  • Disclose data to unrelated organisations
  • Use data for purposes unrelated to yes9 services
Section 5

Cookies and Activity Tracking

Cookies are small data files stored on your phone or computer. They help make the website easier and smoother to use.

Types of Cookies We Use

  • Essential Cookies: To maintain login sessions, run security checks, and save your in-game settings
  • Functional Cookies: To remember your preferred language and regional settings
  • Analytics Cookies: To understand how the site is used and improve our service

Blocking Cookies

You can block cookies from your browser settings. However, if you block essential cookies, some features — especially logging in — will not work properly.

Section 6

Your Data Security Protection

yes9 uses technical and organisational security measures to protect your personal information.

  • SSL/TLS Encryption: All data transmissions are protected with SSL encryption (HTTPS)
  • Database Protection: Stored data is kept secure against unauthorised access
  • Access Control: Staff can only access data relevant to their own responsibilities
  • Regular Security Audits: Servers and software components are regularly reviewed and maintained
  • Payment Monitoring: Deposit and withdrawal frequency and patterns are monitored in real time
In the event of a data breach, we will notify affected players as quickly as possible and take immediate action to restore security.
Section 7

Data Retention Period

We do not keep data longer than necessary after its purpose has been fulfilled.

  • Active Account Data: Retained for as long as the account remains open
  • Financial Records: Retained for an appropriate period after account closure in line with financial obligations
  • Customer Support Records: Retained for as long as necessary after a case is closed
  • Closed Account Data: Retained until legal obligations are met after account closure, then deleted

To request data deletion, contact us at [email protected]. Restrictions may apply for compliance-related matters.

Section 8

Your Personal Data Rights

As a yes9 player, you have rights regarding your personal information.

8.1 Right of Access

You can ask what data we hold about you. We will respond within a reasonable time after receiving your request.

8.2 Right to Rectification

If the data we hold about you is incorrect, you can request a correction. Some details can also be updated directly from your account settings.

8.3 Right to Erasure

Once your account is closed, you can request that we delete your personal data. Restrictions may apply for data that must be retained for legal compliance.

8.4 Right to Object to Data Collection

You can object to the collection of non-essential data during service use. However, this may result in some features becoming unavailable.

To exercise any of these rights, contact us at [email protected]. We provide support 24 hours via Live Chat and email.
Section 9

Protection of Under-21 Minors

yes9 services are for adults aged 21 and above only. We do not knowingly collect personal information from anyone under 21.

We collect your date of birth to verify that you are 21+. If we find that we have collected data from a person under 21, we will delete it immediately and close their account.

If you know that someone under 21 is using yes9's services, please notify us immediately at [email protected].

Section 10

How We Handle Policy Changes

We may update this Privacy Policy from time to time based on service improvements and legal requirements. When changes occur —

  • We will update the "Last Revised Date" at the top of this page
  • For significant changes, we will notify players at their registered email address
  • Players who continue to use the service are considered to have accepted the revised policy

If you do not agree with policy changes, you may contact [email protected] to discontinue the service.

Section 11

Contact Regarding Personal Data

If you have any questions about this policy, requests or complaints related to personal data, you can reach our 24-hour support team —

  • Live Chat: Available 24 hours via Myanmar-language Live Chat on the website
  • Email: [email protected]
We handle personal data requests as quickly as possible. While we cannot guarantee a specific response time, we will not ignore any request.

Privacy Protection — Questions & Answers

Frequently asked questions about personal data that we receive, along with their answers.

yes9 collects your name, email, phone number, and date of birth when you open an account. In addition, your IP address, browser data, and gameplay history are recorded automatically while you use the service. You can find full details in the "Types of Data Collected" section.

Yes, all payment transactions on yes9 are protected with SSL encryption. When you transact via KBZPay, Wave Money, or AYA Pay, we handle payment-related data securely and never sell it to third parties.

No — never. yes9 does not sell, rent, or share players' personal information with advertising companies, data brokers, or unrelated third parties. Data sharing is limited strictly to what is needed to operate the service and meet legal requirements.

Yes, you can. After closing your account, you can contact [email protected] to request deletion of your data. However, some data may need to be retained for a set period due to legal obligations (for example, financial records).

You can block or delete cookies through your browser settings. Chrome, Firefox, and Safari all have cookie controls in their settings section. Keep in mind that deleting essential cookies may prevent your account login and games from working properly.

Data on active accounts is kept for as long as the account remains open. Financial records are retained for the appropriate period in line with legal obligations. Data that does not need to be kept after an account is closed will be deleted.

We have two contact channels — Myanmar-language Live Chat on the website (24 hours) and email at [email protected]. We will read every complaint related to personal data and act on it as quickly as possible.